A little help. Back to work.

Open Znip and choose Report a bug in the sidebar or Help → Report a Bug. Tell us what you were doing and what went wrong. Add your email if you would like a reply. You will get a report reference when it sends.

Your captures are never attached automatically. If sending fails, your text stays in the report window so you can retry. You can also email hey@znip.app.

Buy Znip, then open Account in the app and sign in with the same email used at checkout. Enter the eight-digit email code. Your purchase appears automatically. Choose Manage Macs to activate this Mac or release an old activation. One license covers two Macs.

Receipts and license keys are in your customer portal. Add the optional Cloud plan using the same email and restore purchases in Znip.

Enable Znip in System Settings → Privacy & Security → Screen & System Audio Recording. Quit and reopen Znip after changing permission, then try a small area capture.

Make sure Znip is running. Check for a shortcut used by another app or macOS, then choose another combination in Znip’s settings.

Check the recording options and the relevant macOS Microphone or Camera permission. Record a short test clip to check your selected inputs.

Cloud includes 10GB with a 50MB file limit. Delete hosted captures to free space, or trim a recording and export it as MP4. Your local originals stay on your Mac. There are no automatic overage charges.

Choose Account → Manage billing in Znip, or open the customer portal. View receipts, update your payment method, or cancel Cloud renewal anytime. Cloud remains active through the paid period.